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Support & Maintenance Program

Concentrate on your core business while we take care of the equipment and train you to use it efficiently!
Support

You’ll Never Walk Alone

Our Support & Maintenance Program enables you to get the most out of your Voyantic solutions. The Program consists of annual calibrations, software updates, extended warranty and prioritized support to help you excel in RFID. We take care of your equipment and offer first class support while you concentrate on your core business.

Maintain Accuracy and Traceability

RFID measurement devices need to be calibrated periodically to ensure accuracy and compliance with quality processes. We keep track and perform the calibrations for you.

  • We contact you when calibrations are due
  • A replacement device is arranged during calibration if needed
  • You receive a calibration certificate to prove traceability
Voyantic Support

Prioritized Technical Support

Get prioritized access to Voyantic’s support and engineering team:

  • Get online support and training from RFID experts
  • Second opinion measurements on your tags
  • Request for future development ideas

Confidence in Your RFID Systems

  • No Maintenance

    • Software Updates

      Software updates need to be purchased separately

    • Calibration

      Factory calibration of new device is valid for the first twelve months

      Calibrations need to be purchased separately

    • Warranty

      One year standard hardware warranty covering only manufacturing and material errors

    • Technical Support

      Support enquiries available via email

  • Maintenance Program

    • Software Updates

      Annual software updates are included

    • Calibration

      Annual calibrations done with traceable certificate

      Spare device provided for free during the calibration service

    • Warranty

      Extended warranty is valid for the entire Maintenance Program

      Extended warranty also covers errors and accidental damage beyond material and manufacturing errors

    • Technical Support

      Online, email or phone support and custom online trainings available upon request

      Technical support response time within one business day

      Professional consulting on test results available upon request

Ready to sign up?
Request a Quote

Please fill in your details, device type and serial number and we will send you an offer for the maintenance program.

Maintenance Program at a Glance

Download the brochure to read about Voyantic’s Maintenance Program. The brochure provides an overview of the benefits you get by being a Maintenance Program customer.