Voyantic
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Technical Support

Our dedicated team, with extensive expertise in Voyantic systems, is available to assist with any technical inquiries.

We strive to respond promptly to all inquiries. Kindly note that our support operations are based in Finland (UTC+2 time zone).

Reach out to support via email:

support@voyantic.com
Voyantic Technical Support
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Tips for Getting Issues Resolved Faster

Including the necessary details and attachments will enable us to assist you more quickly. Below are a few tips for submitting a support request.

Basic information needed:

  • Device type (e.g. Tagformance Pro, Tagsurance test device, Bendurance etc.)
  • Device serial number (stated in the back or front panel of the device, e.g. TFP-xxxx, TSU-xxxx, ENS-SL/ML-xxxx )
  • Software & Firmware versions
  • Fault description

Useful attachments:

  • Screenshots describing the problem, e.g. error popups
  • In case of issues related to measurements, sending actual measurement data (e.g. .tff, JSON) is better than sending screenshots
  • Video clips or screencasts describing the problem are also beneficial in many cases, especially if interpretation seems to be the problem. The latest response field is typically what we are interested in
  • Error.txt, if available, check \Tagformance\Data, \Tagformance HF\Data\ -folders
  • License file
  • A picture of the physical set-up

Join the Maintenance Program

Voyantic Maintenance

Maximize Performance with a Maintenance Program

Keep your operations and equipment running smoothly while we take care of your systems. With the Voyantic maintenance program, you can ensure operational consistency and minimize downtime.

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Tagsurance 3 Browser-based User Interface

Software Updates & Documentation

Keep your system up to date with the latest features and improvements. On the product specific pages, you’ll also find manuals, CAD files, and the machine installation guide.

Go to Downloads

Should you require guidance or encounter any technical challenges, please do not hesitate to contact us at

support@voyantic.com
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Tagsurance demo videos

Tagsurance® 3 demo videos

Watch the demonstration videos to learn the basic setup and functionalities of the system.

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Download Product Catalogs

PRODUCT CATALOG

Tagsurance 3 System Catalog

Your comprehensive reference of Voyantic Tagsurance® 3 product range, supporting your technical and purchasing decisions, with details on specifications, features, interfaces, components, accessories, spare parts, services, etc.

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PRODUCT CATALOG

Tagformance System Catalog

Your complete guide to the Voyantic Tagformance® product range, covering the hardware and software, chambers and cabinets, accessories, maintenance, etc., to support both technical and purchasing needs.

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Read the Latest Product Updates