Technical Support
Friendly and knowledgeable support team at your service!
Our friendly and knowledgeable Support Team will be at your service should any technical questions arise. Please do not hesitate to contact us at support@voyantic.com. We always reply as soon as possible. Please note that we operate in Finland (time zone UTC+2).
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Help Us Help You Better
Including the necessary information and attachments will help us to help you quicker. Here are a few pointers for sending a support request.
E-mail for support cases is support@voyantic.com.
Basic information needed:
- Device type (e.g. Tagformance UHF, Tagformance lite, Tagsurance 3)
- Device serial number (stated in the back or front panel of the device, e.g. TFP-xxxx, TSU-xxxx, ENS-SL/ML-xxxx )
- Software & Firmware versions
- Fault description
Useful attachments:
- Screenshots describing the problem, e.g. error popups
- In case of issues related to measurements, sending actual measurement data (e.g. .tff, JSON) is better than sending screenshots
- Video clips or screencasts describing the problem are also beneficial in many cases, especially if interpretation seems to be the problem. The latest response field is typically what we are interested in
- Error.txt, if available, check \Tagformance\Data, \Tagformance HF\Data\ -folders
- License file
- A picture of the physical set-up