Support & Maintenance Program
You’ll Never Walk Alone
Our Support & Maintenance Program enables you to get the most out of your Voyantic solutions. The Program consists of annual calibrations, software updates, extended warranty and prioritized support to help you excel in RFID. We take care of your equipment and offer first class support while you concentrate on your core business.
Maintain Accuracy and Traceability
RFID measurement devices need to be calibrated periodically to ensure accuracy and compliance with quality processes. We keep track and perform the calibrations for you.
- We contact you when calibrations are due
- A replacement device is arranged during calibration if needed
- You receive a calibration certificate to prove traceability
Prioritized Technical Support
Get prioritized access to Voyantic’s support and engineering team:
- Get online support and training from RFID experts
- Second opinion measurements on your tags
- Request for future development ideas
Confidence in Your RFID Systems
-
No Maintenance
-
Software Updates
Software updates need to be purchased separately
-
Calibration
Factory calibration of new device is valid for the first twelve months
Calibrations need to be purchased separately
-
Warranty
One year standard hardware warranty covering only manufacturing and material errors
-
Technical Support
Support enquiries available via email
-
-
Maintenance Program
-
Software Updates
Software updates are included
-
Calibration
Annual calibrations done with traceable certificate
Spare device provided for free during the calibration service
-
Warranty
Extended warranty is valid for the entire Maintenance Program
Extended warranty also covers errors and accidental damage beyond material and manufacturing errors
-
Technical Support
Online, email or phone support and custom online trainings available upon request
Technical support response time within one business day
Professional consulting on test results available upon request
-